About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact centre platform, designed for rapid innovation, scalability and flexibility.

www.genesys.com/uk

Artificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised.  

AI powers continuous personalised engagements across the entire customer journey at scale — improving customer and employee experiences, efficiency, revenue generation and overall business performance. 

Download this eBook and learn how Genesys AI can power your call centre to:  

• Improve customer experiences by engaging consistently and concurrently across channels 
• Increase operational efficiencies with one integrated system through a common, normalised data layer 
• Drive revenue opportunities by capturing and qualifying leads, and engaging your best resources to support them meaningfully 
• Boost your workforce performance by matching outcomes with each employee to pair the best resource for each customer interaction

RIK McCROSSAN 

ALISTAIR BURTON

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